Personal Development
Acquire the skills and techniques required to work efficiently and effectively in your specific job role. Click on the specific course to view or download a course outline.
- Assertiveness
- Build personal confidence, understand why it is sometimes hard to refuse demands and gain the skills necessary for behaving assertively in a practical manner.
- Business English
- Clarify any confusion you have concerning grammer, punctuation ands spelling that may impact on your ability to write professionally
- Business Writing Skills
- Develop the necessary skills to communicate ideas in a clear, concise, interesting and effective way.
- Colours of Life (Behaviour Profiling using DISC)
- Be empowered to understand individual personalities, recognise others and know how best to deal with different behaviours
- Complaint Handling
- Choose the best response to a complaint and structure responses effectively in order to reach a mutually satisfactory outcome.
- Customer Service
- Appreciate the difference between satisfaction and loyalty, and obtain skills and techniques to understand and provide excellent customer care.
- Develop Yourself
- Gain an increased level of motivation and commitment and develop a route plan for the future
- Effective Communication
- Develop a sound understanding of the various methods of communication and how to put them into practice
- Excellence in Presenting Data
- Get a good understanding of the importance of the 'look and feel' of written documents and presentations and learn the rules of layout and design
- Giving & Receiving Feedback
- Learn proven techniques to develop personal feedback skills to enable the effective development of colleagues and also to be a better receiver of feedback.
- Handling Challenging People
- Identify what is a challenging person and gain techniques for handling inappropriate behaviours
- Influencing Skills
- Get your own way with integrity and without begging or bullying by learning a number of principles and techniques
- Interpersonal Skills
- Obtain the skills to increase the effectiveness of relationships with others.
- Presentation Skills
- Plan and develop slick presentations and apply personal and effective presentation techniques
- Presenting with PowerPoint
- Learn how to produce an effective PowerPoint presentation and how to present it with style
- Problem Solving
- Gain a good understanding of the problem solving process and the use of the mind for logical thought and decision making
- Public Speaking
- Learn how to confidently deliver clear and concise presentations to major audiences so that the information will have impact and be memorable.
- Report & Proposal Writing
- Understand the fundamental principles of report planning and design in order to produce effective documents
- Stress Management
- Manage stress levels, maintain motivation & creativity and work more productively
- Success with the Media
- Learn how to face the camera or microphone and present effectively during television and radio interviews
