Personal Development
Acquire the skills and techniques required to work efficiently and effectively in your specific job role. Click on the specific course to view or download a course outline.
- Assertiveness
- Develop assertiveness skills, and understand the need for negotiation and persuasion in the workplace
- Business Writing Skills
- Develop the necessary skills to communicate ideas in a clear, concise and effective way.
- Complaint Handling
- Choose the best response to a complaint and structure responses effectively in order to reach a mutually satisfactory outcome.
- Customer Service
- Understanding rapport, the customer's thinking and some of the different customer 'types' in order to improve customer satisfaction
- Effective Communication
- Develop a sound understanding of the various methods of communication and how to put them into practice
- Giving & Receiving Feedback
- Learn proven techniques to develop effective feedback skills, and be a better receiver of feedback.
- Presentation Skills
- Plan, outline and create slick presentations and apply effective presentation techniques.
- Problem Solving
- Understand time-saving systems to record and solve problems, and how to use the mind for logical thought
- Report & Proposal Writing
- Understanding the fundamental principles of report planning and design in order to produce effective documents
- Stress Management
- Manage stress levels, maintain motivation & creativity and work more productively
- Telephone Techniques
- Understand the importance of good telephone skills and effective telephone techniques
- Time Management
- Understand how to manage your time effectively to maximise performance
