Sales & Marketing
Increase sales and customer retention levels with our range of sales and marketing courses and gain a competitive edge in today's marketplace. Click on the specific course to view or download a course outline.
- Customer Service
- Appreciate the difference between satisfaction and loyalty, and obtain skills and techniques to understand and provide excellent customer care.
- Event Management
- Learn the fundamental processes and steps involved in successful event organisation and management.
- Excellence in Presenting Data
- Get a good understanding of the importance of the 'look and feel' of written documents and presentations and learn the rules of layout and design
- Help Desk Essentials
- Develop the necessary skills to provide an effective and empathetic service to clients
- Mastering Selling Skills
- Understand the selling process and create a desire within your customer to want to buy
- Negotiation Skills
- Learn how to conduct successful negotiations to reach a mutually satisfactory outcome
- Presentation Skills
- Plan and develop slick presentations and apply personal and effective presentation techniques
- Presenting with PowerPoint
- Learn how to produce an effective PowerPoint presentation and how to present it with style
- Success with the Media
- Learn how to face the camera or microphone and present effectively during television and radio interviews
- Telephone Selling Skills
- Use communication skills in a persuasive manner, in order to create rapport and communicate with customers effectively over the phone
