Sales & Marketing

Increase sales and customer retention levels with our range of sales and marketing courses and gain a competitive edge in today's marketplace.  Click on the specific course to view or download a course outline.

 
Customer Service
Customer Service
Appreciate the difference between satisfaction and loyalty, and obtain skills and techniques to understand and provide excellent customer care.
Event Management
Event Management
Learn the fundamental processes and steps involved in successful event organisation and management.
 
Excellence in Presenting Data
Excellence in Presenting Data
Get a good understanding of the importance of the 'look and feel' of written documents and presentations and learn the rules of layout and design
Help Desk Essentials
Help Desk Essentials
Develop the necessary skills to provide an effective and empathetic service to clients
 
Mastering Selling Skills
Mastering Selling Skills
Understand the selling process and create a desire within your customer to want to buy
Negotiation Skills
Negotiation Skills
Learn how to conduct successful negotiations to reach a mutually satisfactory outcome
 
Presentation Skills
Presentation Skills
Plan and develop slick presentations and apply personal and effective presentation techniques
Presenting with PowerPoint
Presenting with PowerPoint
Learn how to produce an effective PowerPoint presentation and how to present it with style
 
Success with the Media
Success with the Media
Learn how to face the camera or microphone and present effectively during television and radio interviews
Telephone Selling Skills
Telephone Selling Skills
Use communication skills in a persuasive manner, in order to create rapport and communicate with customers effectively over the phone