Assertiveness
Aims:
Upon completion of the course participants will be able to develop confidence in the use of assertiveness skills, Understand different behaviour patterns and the reasons they arise, understand the need for negotiation and persuasion in the workplace and practice assertiveness skills
Prerequisites:No previous knowledge is required.
Duration:Half Day
Fees:Course fees for this particular course will depend on your chosen Training solution. Please contact one of our Advisors for further information and pricing.
PDF Course Download
You can download a PDF version of the course.
Download Assertiveness course outline.
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0113 243 2226
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Introduction
- Nature or nurture?
- Making a choice
Getting it Together
- Tension control
- Feel good about yourself
Positive Attitude
- Self awareness and self esteem
- Positive self image
- Positive language
- Positive affirmations
- Positive thoughts
- Positive outcomes
Rights and Wrongs
- Everyone's basic rights
How Assertive are You
- Exercise
Now See Hear
- Listening
- The art of small talk
- Conflict Resolution
- Active Listening
Body Langauge
- How to read it
- How to use it
Relationships
- Mirroring and matching
Words and Phrases
- Direct, assertive communication
- Honesty
- Spontaneity
Power
- Confident delivery
- Volume and intonation
- Projection
- Position and status
Yes and No
- Making and refusing requests
- Broken record technique
Problem People
- Prevention is better than cure
- Assumptions about problem people
- How to stay calm
- Tricky Situations
