Bullying & Harassment Counselling
Aims:
Upon completion of the course delegates will have a sound understanding of the process involved with dealing with the first, important stage of dealing with a bullying and harassment problem. They will learn to create a good environment, put the person at ease and deal with the problem with sympathy and empathy.
Prerequisites:No previous knowledge is required
Duration:One or two Days
Fees:Course fees for this particular course will depend on your chosen Training solution. Please contact one of our Advisors for further information and pricing.
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Download Bullying & Harassment Counselling course outline.
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If you are interested in our Bullying & Harassment Counselling course call us on
0113 243 2226
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Introduction
- What is bullying and harassment counselling?
- Why is this first stage so important?
- Understanding the importance of timeliness
The Environment
- Finding a conducive place to talk
- Understanding the importance of privacy
- Putting people at ease
Active Listening
- Two ears, one mouth…Improving your listening skills
- Making notes
Taking the Heat out of a Situation
- Don't use 'fire starters'
- Keeping the situation cool
- Standing back and be objective
Communications and Counselling
- Using sympathy and empathy
- Speaking positively and assertively
- Using non-verbal communication
- Understanding body language and how it can be used
What to do next
- Knowing when to escalate the problem
- Advising people what to do next
- Helping out with documenting the problem
