Conflict Management
Aims:
Upon completion of the course delegates will be able to identify what conflict management is and how to deal with it in the workplace by using strategies that work.
Prerequisites:No previous knowledge is required
Duration:Half Day
Fees:Course fees for this particular course will depend on your chosen Training solution. Please contact one of our Advisors for further information and pricing.
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Download Conflict Management course outline.
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Introduction
- What is conflict?
- Conflict management strategies that work
- The six-step approach to win-win conflict resolution
- Practising everyday conflict resolution skills
- Dealing with the four most common sources of conflict that lead to disagreements
- Choosing a management style that fits the situation
How to deal with your own anger and emotions
- Safe ways to blow off steam without venting it on people
- How to understand what's really bugging you
- Seven steps you can take to experience your feelings without acting them out
- Expressing yourself without accusation, sarcasm or hostility
Responding to anger in others
- How to validate someone's anger without fanning the flames
- One sure-fire way to let the situation cool down before trying to resolve it
- Effective strategies or defusing an escalating argument
- How to quickly de-escalate an emotional confrontation with a boss or co-worker
Conflict communication skills
- How to overcome the feeling that negative feedback is a personal attack
- How to turn negative self-talk into positive affirmations
- How to avoid the eight most common pitfalls to giving negative feedback
- How to recognise that difference between valid feedback and a personal put-down
Taking care of yourself
- Relaxation skills you can master to control stress and relieve tension
- How to handle rejection and still feel good about yourself
- Setting your limits – how to say "No" without generating anger or guilt
