Training Courses
- Sage ACT!
- Sage ACT! provides the tools for managing, building and maintaining relationships with customers. It consolidates all customer and sales information into an easy-to-use Contact Management System
- Adobe Acrobat
- Adobe Acrobat lets you create, combine, and control Adobe PDF documents for easy, more secure distribution, collaboration and data collection
- Project Management
- Obtain a structured approach to project planning to produce realistic and achievable plans
- Managing Performance
- Work with direct reports to review and assess their progress and enable them to help develop their skills and confidence
- Dealing with Aggressive Behaviour
- Examine the phases of aggressive behaviour, identify triggers which may provoke an incident and develop an approach to remain in control
- Introduction to Management and Leadership
- Understand the difference between management and leadership, recognise the skills involved with both and gain an understanding of the scope of the roles
- Success with the Media
- Learn how to face the camera or microphone and present effectively during television and radio interviews
- Public Speaking
- Learn how to confidently deliver clear and concise presentations to major audiences so that the information will have impact and be memorable.
- Interpersonal Skills
- Obtain the skills to increase the effectiveness of relationships with others.
- Business English
- Clarify any confusion you have concerning grammer, punctuation and spelling that may impact on your ability to write professionally
- HR for Non-HR Managers
- Learn how to confidently handle recruitment, appraisals, training and development, absence, bullying and harassment, grievances, discipline and terminating employment.
- Equality and Diversity
- Look at what equality and diversity in employment means; the causes of inequality, discrimination, harassment and victimisation
- Absence Management
- Get an overview of the law and practical tips on managing absence
- Working a Room - Networking
- Gain techniques required to work every room entered, and to reap the benefits - both personal and professional, building up client relations
Influencing Skills
Get your own way with integrity and without begging or bullying by learning a number of principles and techniques
Excellence in Presenting Data
Get a good understanding of the importance of the 'look and feel' of written documents and presentations and learn the rules of layout and design
Develop Yourself
Gain an increased level of motivation and commitment and develop a route plan for the future
Wizard Ways with Training
Look at the less conventional teaching and learning methods available in the classroom to accelerate learning and make it fun.
Recruitment and Selection
Learn the different phases of preparation, candidate selection, interviewing and follow up
Help Desk Essentials
Develop the necessary skills to provide an effective and empathetic service to clients
Presenting with PowerPoint
Learn how to produce an effective PowerPoint presentation and how to present it with style
Colours of Life (Behaviour Profiling using DISC)
Be empowered to understand individual personalities, recognise others and know how best to deal with different behaviours
Effective Delegation Skills
Learn how to delegate in an effective way to manage personal time and develop staff. Understand issues of timing, delegating challenging tasks, responsibility and accountability
Facilitation Skills
Use facilitation skills to achieve optimum results, confront and overcome difficult situations, and evaluate the outcomes of the facilitation process
Handling Challenging People
Identify what is a challenging person and gain techniques for handling inappropriate behaviours
Goal Setting
Identify key elements required to achieve a cohesive path to reach organisational goals and objectives
Managing Stress in Others
Gain an understanding of the causes of stress and learn methods to deal with both personal and organisation stress
Office 2010 Conversion
Adapt your existing knowledge of Microsoft Office to the new 2010 environment and maximise the potential of your new software
Microsoft Word Introduction
Introduces the word processing and formatting features of Microsoft Word, including formatting and tables
Microsoft Word Intermediate
Looks deeper into the controlling and formatting of more complex documents in consistent and efficient ways
Microsoft Word Advanced
Enables users to automate and customise Word to find easier and faster ways of working within Word
Microsoft Excel Introduction
Introduces the workings and concepts of spreadsheets in Excel including simple formulas and formatting
Microsoft Excel Intermediate
Looks deeper into Excel, including analytical and data retrieval formulas
Microsoft Excel Advanced
Enables users to customise spreadsheets to produce valid and clear reporting of data integrated with macros for faster ways of working
Microsoft PowerPoint Introduction
Introduces the basic concepts of presentations and allows the delegate to create and edit slide shows using a variety of content types
PowerPoint Advanced
Looks deeper into producing professional PowerPoint show, including customising consistent templates and interactivity
Microsoft Access Introduction
Introduces the workings and concepts of relational databases in Access, including select queries, forms and reports
Microsoft Access Advanced
Upon completion, delegates will be able to design a database and enhance functionality with advanced queries and macros
Microsoft Outlook Introduction
Introduces the features and concepts of email and the organisational features of Outlook
Microsoft Project Introduction
Upon completion, delegates will be able to prepare, interpret and utilise their project plans
Microsoft Word Visual Basic
To illustrate how to use macro programming to speed repetitive tasks when employing Microsoft Word
Assertiveness
Build personal confidence, understand why it is sometimes hard to refuse demands and gain the skills necessary for behaving assertively in a practical manner.
Bullying & Harassment Counselling
Understand the stages of dealing with issues with both sympathy and empathy.
Business Writing Skills
Develop the necessary skills to communicate ideas in a clear, concise, interesting and effective way.
Coaching & Mentoring
Understand how to help people understand themselves, set their own goals and identify ways to reach their potential.
Complaint Handling
Choose the best response to a complaint and structure responses effectively in order to reach a mutually satisfactory outcome
Conflict Management
Identify what conflict is, how to recognise start of it and develop strategies to deal with it in the workplace.
Customer Service
Appreciate the difference between satisfaction and loyalty, and obtain skills and techniques to understand and provide excellent customer care.
Effective Appraisals
Prepare for an appraisal, agree objectives, identify training and development needs and agree an action plan.
Effective Communication
Develop a sound understanding of the various methods of communication and how to put them into practice
Event Management
Learn the fundamental processes and steps involved in successful event organisation and management.
Giving & Receiving Feedback
Learn proven techniques to develop personal feedback skills to enable the effective development of colleagues and also to be a better receiver of feedback.
Interviewing Skills
Plan and prepare for effective and goal orientated interviews.
Managing Change
Understand theory, techniques and strategies to ensure that new change is implemented and managed in such a way that it becomes a way of life.
Managing Meetings
Manage the mechanics of a meeting, the meeting process, action planning and ownership, and handle difficult situations
Mastering Selling Skills
Understand the selling process and create a desire within your customer to want to buy
Minute Taking
Understand the various stages of minute taking and obtain invaluable techniques to produce them more effectively
Motivating Employees
Understand the importance of motivation and gain skills to motivate both individuals and teams
Negotiation Skills
Learn how to conduct successful negotiations to reach a mutually satisfactory outcome
Presentation Skills
Plan and develop slick presentations and apply personal and effective presentation techniques
Problem Solving
Gain a good understanding of the problem solving process and the use of the mind for logical thought and decision making
Report & Proposal Writing
Understand the fundamental principles of report planning and design in order to produce effective documents
Stress Management
Manage stress levels, maintain motivation & creativity and work more productively
Team Building
Understand teams, team roles and team dynamics and manage them successfully to achieve optimum results
Telephone Selling Skills
Use communication skills in a persuasive manner, in order to create rapport and communicate with customers effectively over the phone
Telephone Techniques
Gain an understanding of the importance of good telephone skills and learn techniques to use it more effectively
Time Management
Understand how to manage your time effectively to maximise performance
Train the Trainer
Learn the skills to maximise the learning opportunity
Adobe Fireworks
To demonstrate how to create/edit Web graphics with vector and bitmap images, work with layers, build buttons, add rollovers, slice images, optimize and export graphics.
Adobe Flash
Demonstrate how to design and deliver cross-platform, low bandwidth animations, presentations and web applications using Adobe (Macromedia) Flash
Adobe Photoshop
Delegates will learn how to produce a wide range of graphics by manipulating and composing scanned or drawn images, using powerful layering and masking techniques and a wealth of special effect filters.
Project Management Theory
This course introduces newcomers to the concepts and principles of Project Management and Project Planning
FileMaker Pro
Gives delegates the basic skills required to design create and use databases which will help to store, organise and arrange information needed for business more effectively and efficiently
GoldMine
Enables the delegates to utilise the GoldMine database to add, edit and track contact and colleague information
Adobe Dreamweaver
Enables delegates to set up websites and create web pages containing various elements. Gives an overall look at HTML and CSS
Adobe Illustrator
This course introduces users to the key concepts of Illustrator, enabling delegate to create illustrations using a variety of drawing tools and text handling techniques
Adobe PageMaker
Upon completion, delegates will be able to produce professional documents, including leaflets, newletters, and advertisements
CorelDRAW
This course introduces users to the key features of the CorelDRAW software. On completion of the course delegates will be able to create logos, publications and web graphics using drawing tools and text techniques
Crystal Reports Advanced
This course focuses on the advanced features of Crystal Reports. Upon completion delegates will be able to create advanced formulas, format reports, insert sub reports and create user libraries
Crystal Reports Introduction
Upon completion delegates will have a thorough understanding of the core elements and features of Crystal Reports and will be confident in the creation and formatting of basic reports
Microsoft Office FrontPage
This course familiarises users with the key elements of web design within the Microsoft FrontPage environment. Upon completion of the course, delegates will be able to design and publish a functional Website
Lotus 1-2-3
Lotus Approach
Lotus Freelance
Lotus Notes
Lotus Word Pro
Microsoft Access Visual Basic
The focus of this course is to develop Access programming skills. On completion of the course, delegates will be able to develop and maintain an entire Access application
Microsoft Excel Visual Basic
To illustrate how to use macro programming to speed repetitive tasks when employing Microsoft Excel
Microsoft Project Advanced
Focuses on customisation features to create all types of custom elements within projects and how to manage multiple projects
Visio Introduction
This course is designed to enable the non-specialist to utilise this comprehensive range of drawing tools to track their workflow and enhance presentations with complete ease
Outlook Advanced
Enables users to work more efficiently by customising and controlling Outlook, including Rules and integration
Publisher Introduction
Upon completion of this course delegates will be able to produce professional looking publications including posters, flyers, booklets and newsletters
QuarkXPress
Upon completion delegates will be able to creatively utilise images, text and colour to create posters, leaflets and newsletters of a professional standard
Sage Line 50
Introduces the essential functions of Sage Line 50; how to extract information in printed reports and control book-keeping procedures such as Journals, Bank Reconciliation and VAT reports
Sage Payroll Processing
Set up Sage Payroll software with company preferences and produce accurate payroll reports. Understand deductions and attachments as well as procedures and checks to eliminate mistakes
Sage Instant Accounting
Reconcile Bank Accounts, accurately produce VAT returns and complete Year End procedures
Visual Basic
To provide a solid foundation upon which to build Windows applications using Visual Basic. Delegates learn the fundamentals of programming in Visual Basic
Adobe InDesign
Upon completion, delegates will be able to produce professional documents, including leaflets, newsletters, and advertisements
