Effective Communication
Aims:
Upon completion of the course delegates will have a sound understanding of the various methods of communication and will be able to demonstrate good communication skills.
Prerequisites:No previous knowledge is required
Duration:One or Two Days
Fees:Course fees for this particular course will depend on your chosen Training solution. Please contact one of our Advisors for further information and pricing.
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Download Effective Communication course outline.
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Introduction
- What is communication?
- Why is effective communication so important?
Communication Styles
- Understanding communications styles
- Personal communication style
Verbal Communications
- What is verbal communication?
- The four aspects of delivery
- Speaking in the positive
- Speaking assertively
Non-verbal Communications
- What is non-verbal communication?
- Understanding body language
Active Listening
- Two ears, one mouth…
- Improve your listening skills
Dealing with Conflict
- Approaching conflicts constructively
- Keeping conflicts cool
- Win-win resolution
Communicating by Phone & Email
- (only available on 2 day course)
