Facilitation Skills
Aims:
By the end of the course, participants will be able to describe the role of the facilitator, identify the key task for effective facilitation, use facilitation skills to achieve optimum results, confront and overcome difficult situations, and evaluate the outcomes of the facilitation process.
Prerequisites:No previous knowledge is required
Duration:One or Two days
Fees:Course fees for this particular course will depend on your chosen Training solution. Please contact one of our Advisors for further information and pricing.
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Download Facilitation Skills course outline.
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Introduction to Facilitation
What is facilitation?
The role of the facilitator
The Facilitation Process
Planning, forming, or setting the ground rules
Organising, storming, or running the race
Leading, norming, or the finish line is in sight
Controlling, conforming, or crossing the line
Dynamics and Team Building
Personality styles
Recognising your own and other's styles
Communication
What is communication?
Be a good listener
Listen with your eyes
Get to the source
The Skills of Facilitation
Handling Difficult Situations
Someone trying to dominate
Someone who says nothing
Conflict
Assertiveness
