Giving & Receiving Feedback
Aims:
By learning the proven techniques presented in this training course, students will develop their own feedback skills, enabling them to present their ideas more effectively. It will also provide them with skills to be a better receiver of feedback, even feedback that is presented awkwardly.
Prerequisites:No previous knowledge is required
Duration:One or Two Days
Fees:Training course fees for this particular course will depend on your chosen Training solution. Please contact one of our Advisors for further information and pricing.
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Download Giving & Receiving Feedback course outline.
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Introduction
- Define feedback
- The power of feedback
- Recognize ineffective types of feedback
- Recognize the characteristics of effective feedback
- Define redirection and reinforcement
Assessing Your Current Feedback Skills
- How successful are you?
Useful Feedback is Detailed Feedback
- Recognize the import and features of detailed feedback
- Recognize the features of detailed feedback
Planning Effective Feedback
- Identify the features and importance of planning feedback
Steps for Giving and Receiving Effective Feedback
Feedback and Communication Styles
- Identify your preferred communication style
- Recognize the impact your style has on the way you give and receive feedback
- Understand other styles of communication and how those styles relate to feedback
- Adapt your communication style to the needs of the feedback situation
Handling Difficult Feedback Situations
- Some typical situations in which giving and receiving feedback may be difficult
- Use basic steps for effectively giving and receiving feedback in difficult situations
Developing Your Feedback Skills
- Reassess your current feedback skills
- Create an action plan for improving your feedback skills
