Interpersonal Skills
Aims:
At the end of the training course delegates will have the skills to increase the effectiveness of their relationships with others, understand their own personal style and how they are perceived by others, increase sensitivity to the interpersonal styles of others, develop a range of interpersonal skills and build confidence when interacting with others
Prerequisites:No previous knowledge is required
Duration:1 day
Fees:Training course fees for this particular course will depend on your chosen Training solution. Please contact one of our Advisors for further information and pricing
If you are interested in our Interpersonal Skills course call us on
0113 243 2226
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COURSE CONTENT:
INTRODUCTION
- What are interpersonal skills?
- Why are they so important?
UNDERSTAND DIFFERENT PERSONALITIES
- What is your personal style?
- A self assessment
- Recognising other's styles
- How to communicate with other styles
EFFECTIVE COMMUNICATIONS
- Clarity and brevity
- Messages received and understood
- Empathy
- Persuasive communication
- Building confidence
LISTENING SKILLS
- The power of effective listening
- Active listening
NON-VERBAL COMMUNICATION
- The impact of your body language
- Macro and micro signals
- Understanding others' body language
ASSERTIVENESS
- Be positive and straightforward
- Stating your case
- How to be confident
- Dealing with negative feelings
- Handling rejection
INFLUENCING SKILLS
- Making your case
- Help people want to say 'Yes'
- Influencing styles
- Emotional inteligence
- Creating trust
INTERPERSONAL TECHNIQUES
- Discussion
- Dealing with conflict
- Selling and promoting your ideas
- Handling sensitive issues at work
- Dealing with personality clashes
ACTION PLANNING
- Developing a personal plan
- Putting it into action
- Self assessing
