Course Outline:

Introduction to Outlook

• Concepts of Outlook
• Elements of the screen and the Outlook Bar
• Using the keyboard and mouse
• Understanding the IntelliSense interface
• Help and the Office Assistant

An Introduction to Electronic Mail

• What is Electronic Mail?
• Creating and Sending Messages
• Receiving and Reading Messages
• Replying to and Forwarding Messages
• Setting Message Options
• Attaching Files to Messages

Using Address Books

• What are Address Books?
• Global vs. Personal Address Books
• Managing Personal Distribution Lists

Managing E-mail Folders

• Using Outlook Folders
• Creating new Folders
• Moving and deleting Messages
• Using the Deleted Items Folder

The Calendar and Appointments

• The Calendar Screen
• Changing Calendar Views
• Creating Appointments and Events
• Creating Recurring Items
• Moving, Copying and Deleting Appointments

Arranging Meetings

• What is an Outlook Meeting?
• Creating a Meeting Request
• Receiving and Responding to a Request
• Tracking Attendee Responses
• Rearranging and Cancelling Meetings

Managing Contacts

• An Overview of Contacts
• Creating new Contacts
• Copying, Amending, and Deleting Contacts

Using Tasks

• The Task Pad vs. the Task List
• Creating, Editing and Deleting Tasks
• Recurring Tasks

Notes

• What are Notes?
• Creating, Editing and Deleting Notes
• Sending and Formatting Notes

Outlook Today

• Concepts of the Outlook Today window
• Working with Outlook Today
• Customising the Outlook Today screen