Negotiation Skills
Aims:
Upon completion of the course delegates will be able to conduct successful negotiations by using appropriate planning and communication techniques. It will show participants how to use and counter a range of negotiation tactics in order to reach a mutually satisfactory outcome.
Prerequisites:No previous knowledge is required
Duration:One or Two Days
Fees:Course fees for this particular course will depend on your chosen Training solution. Please contact one of our Advisors for further information and pricing.
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Download Negotiation Skills course outline.
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Introduction
- Concepts and processes of negotiation.
- The five steps of negotiation - Plan, Explore, Offer, Barter, Close.
Planning a negotiation
- Planning strategies and tactics.
- Setting realistic targets.
- Predicting the other party’s targets and behaviour.
- Objectives - short term and long term
Communication Skills
- Using verbal contributions to get constructive responses.
- Using tactics appropriate to participant’s own style.
Active listening.
- Non-verbal communication.
- Verbal skills - persuasion Breaking deadlocks.
- Asking the right questions.
Negotiation Skills
- Personal attitudes to negotiation.
- Strategies for conflict management.
- Passive and active strategies.
- Implications and relationships.
- Making profitable and successful agreements
