Problem Solving
Aims:
At the end of the course students will have a good understanding of the need to use time-saving systems to record and solve problems, and appreciate the use of the mind for logical thought rather than as a storage house for information.
Prerequisites:No previous knowledge is required
Duration:One or Two Days
Fees:Course fees for this particular course will depend on your chosen Training solution. Please contact one of our Advisors for further information and pricing.
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Introduction
- Using a six step model
- Accepting ownership of problems
- Problem-solving vs. decision-making
- It’s a learning process
Understanding the Problem
- Assessing the problem
- Thinking logically and constructively
Collecting Information
- Searching for information
- Asking the right questions
- Talking to the people who matter
- Tapping other sources
- Presenting the facts
Getting to the Root of the problem
- Identifying the gap
- Separating symptoms and causes
- Identifying the root cause
- Using other techniques
- Identifying outcomes and restraints
Selecting the Options
- Examining all available solutions
- Asking questions
- Exploring common pitfalls
- Thinking laterally
- Developing a single option
Choosing the Best Solution
- Reaching an effective decision
- Deciding how to decide
- PMI – Plus, minus, interesting
- Taking the logical route
- Relying on your instincts
- Avoiding the pitfalls
Getting it Solved
- Building a visual plan
- The art of delegation
- Maximising your chances
- Making things happen
- Learning from your results
