Telephone Selling Skills
Upon completion of the course delegates will be able to plan and prepare to make outgoing calls to prospects and customers, use communication skills in a persuasive manner, gain attention quickly and produce a logical business case, question and listen effectively, control the conversation and handle objections based on knowledge and belief. They will be able to demonstrate how to close calls effectively, understand the structure of a successful sale and how to create rapport and communicate with customers on a level
Prerequisites:No previous knowledge is required
Duration:One or Two Days
Fees:Course fees for this particular course will depend on your chosen Training solution. Please contact one of our Advisors for further information and pricing.
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Download Telephone Selling Skills course outline.
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Introduction and objectives of workshop
- The role of the telephone to contact prospects and customers
- Why using the telephone requires special skills
- Understanding your own style and that of your contact
Preparing to make a call to a prospect
- Planning and structuring the call
- How to get the mechanics right
- First impressions over the telephone - gaining attention and stimulating interest
- Selecting and using words effectively
- Call objective setting
Understanding the communication process
- Questioning and listening skills
- Use of the voice to convey enthusiasm and conviction
- Overcoming objections
Maximising effectiveness
- Closing techniques - what to say to conclude positively
- Using time during a call to maximum affect
- Open forum and action plans
