Assertiveness & Confidence Building
| Description: |
This assertiveness and building personal confidence programme helps delegates understand why it is sometimes hard to refuse demands and aims to build the skills necessary for behaving assertively in a practical manner
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| Objectives: |
Upon completion of the course participants will be able to develop confidence in the use of assertiveness skills, Understand different behaviour patterns and the reasons they arise, understand the need for negotiation and persuasion in the workplace and practice assertiveness skills
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| Pre-Requisites: | No Previous Knowledge is required |
| Duration: | One day |
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INTRODUCTION Nature or nurture? Making a choice GETTING IT TOGETHER Tension control POSITIVE ATTITUDE Self awareness and self esteem Positive self image Positive thoughts Positive outcomes RIGHTS AND WRONGS Everyone’s basic rights HOW ASSERTIVE ARE YOU Exercise NOW SEE HEAR Listening |
BODY LANGUAGE How to read it How to use it RELATIONSHIPS Mirroring and matching WORDS AND PHRASES Direct, assertive communication Honesty POWER Confident delivery Volume and intonation Projection YES AND NO Making and refusing requests Broken record technique PROBLEM PEOPLE Prevention is better than cure Assumptions about problem people How to stay calm |
To view our current public course calendar please click here, and use the contact form to enquire about any bespoke training requirements